These are the Terms and Conditions of Sale for Creative Art Classes
Our terms:
1. These terms
These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
We are Creative Art Classes; a sole trader established in England and Wales. Our address is 43 Highwood Ridge, Basingstoke, RG22 4UU.
You can contact us by by writing to us at studio@creativeartclasses.co.uk or 43 Highwood Ridge, Basingstoke, Hampshire, RG22 4UU.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words “writing” or “written” in these terms, this includes emails.
When we use the word ‘product’ in these terms, this includes the Art Course as the product.
3. Our contract with you
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
All orders must be paid in full at the time of the order.
If we are unable to accept your order, we will inform you of this and will not charge you for the product.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
4. Our Products
The images of the products on our website are for illustrative purposes only.
5. Your rights to make changes
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).
6. Our rights to make changes
We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
7. Providing the products (Art Course)
During the order process we will let you know when the course will commence.
(a) We will begin the services on the date agreed with you during the order process.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If applicable, we will contact you in advance to tell you if we will be suspending the product. If we have to suspend the product for longer than 3 months you may contact us to end the contract for a product and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
Photo consent will be sought on the first day of class. You have the right to opt out of any photos taken during class. The photos taken during class will be used for purpose of promoting our classes, such as on our website and social media pages. The photos will not be shared with any third party.
Mobile phones are to be kept on silent where possible, so that other students can concentrate on their work and so that the tutors can be heard when addressing the class.
All documents and resources provided in class by us are copyrighted. We provide these resources as aids to educational needs. It is not permitted for any student to sell the work they have created whilst at Creative Art Classes. Students are to make their own enquiries as to copyright law.
8. Your rights to end the contract
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is misdescribed you may have a legal right to end the contract – See clause 11.
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8
(c) If you have just changed your mind about the product. You may be able to get a refund if you are within the cooling-off period of 14 days from date of purchase. But less than 7 days before the start of the course.
(d) In all other cases (if we are not at fault and there is no right to change your mind), you may end the contract for a full refund no less than 7 days before the course is due to start.
If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(e) We have told you about an upcoming change to the product or these terms which you do not agree to – see clause 6;
(f) We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(g) There is a risk that supply of the products may be significantly delayed because of events outside our control;
(h) We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or
(i) You have a legal right to end the contract because of something we have done wrong.
For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
You do not have a right to change your mind in respect of:
(j) Courses, once these have started, even if the cancellation period is still running;
Even if we are not at fault and you do not have a right to change your mind (see clause 8), you can still end the contract before it starts, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately although you will be liable for the full course fee.
9. How to end the contract with us (including if you have changed your mind)
To end the contract with us, please let us know by doing one of the following:
(a) email: Email studio@creativeartclasses.co.uk with your full name and order number.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind
10. Our rights to end the contract
We may end the contract for a product at any time by writing to you if:
(a) You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
(b) If you are abusive to any member of staff.
We may write to you to let you know that we are going to stop providing the product. We will let you know at least 1 week in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
11. If there is a problem with the product
If you have any questions or complaints about the product, please contact us at studio@creativeartclasses.co.uk
12. Price and payment
The price of the product will be the price set out in the Order or our acceptance of it. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see below paragraph for what happens if we discover an error in the price of the product you order.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid.
13. Our responsibility for loss or damage suffered by you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.
14. How we may use your personal information
We will only use your personal information as set out in our privacy policy.
We will only give your personal information to third parties where the law either requires or allows us to do so.
15. Other important terms
We may transfer our rights and obligations under these terms to another organisation.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.
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